![]() ![]() I don't have either ACID or Sound Forge but for those Magix products I do own support has always responded to my requests for help, perhaps not always as quickly as I would like but I have never experienced a support ticket being never answered. All I can say is that that is not my experience. I cannot directly comment on your assertions re lack of support from Magix. (BTW, I'm a moderator, not a mediator.) He wrote that he had received no support via this forum a quick check of his posting history showed that every question he raised was answered by a fellow-user the forum is intended for user-to-user assistance, it is not a contact for Magix support. I'm sorry you think my reply to "discipline". From the US that would suggest if you dial 0044 20. numbers (at least from the UK) they automatically divert to Germany. I believe if you telephone either or the 020. I don't know the exact reason for this but you do need to remember that Magix as a company is based in Germany. It is true that there is no US number given for Magix support. something that seemed like abuse you for this message. Part of a mediator's job is to make sure there is no abuse happening within the forum NOT to discipline one of the members for asking a VALID question. after this experience probably saying bye-bye until Magix get's their act together), so the wasted time for me to transfer all of my MIDI from ACID into Abelton (which I absolutely hate) is simply unacceptable. I am working on a deadline creating a choral piece under commission (yes, I work as a professional composer and have access to many DAWs, I just happen to have a soft spot for ACID. If it were just me it would be one thing but it's been literally hundreds of complaints on the forum alone that stretch back months. Though it's been working on a so far so good basis (oh yeah, I do have to stop the Error Reporting Process through Task Manager every time I start the program to avoid hang) my anxiety goes up just thinking about the program crashing or it not loading my VST correct. Without any help from the manufacture, I had to download a program that removed any and all traces of ACID from my system and reinstall. ACID 9 PRO has not worked correctly since it's last update. no response).Īny of this MIGHT be acceptable if we were referring to an open source freeware product, but I personally have spent somewhere around $800 to update my old ACID, SOUND FORGE, and VEGAS from their 32-bit ancestors into 64-bit architecture. ![]() (BTW - 6 days now since I sent my message to Magix. And I would never be able to tell anyone else how I was able to get through because I believe the only way I was was through an accidental portal opening up in the center of the universe. It literally took me hours to find a way to start a new Support Request for Pro Audio through the Magix Website. First of all, if you click the link you supplied for ALL numbers, you might notice there is NO NUMBER for the US. I'm sorry but I'm 180% behind on this one. ![]() I'm becoming increasingly disenchanted with my Photostory Deluxe 2024 program which is very sad because I've been using Photostory for many years now without any major issues.Īny suggestions you can make would be gratefully received.Page gives a list of ALL the numbers which are available for support. I've tried doing all of the above in Storybook mode but it makes no difference. I can move the cursor along the track but as soon as I click on the transitions button the cursor goes back to the first photo in the run. At the moment there's only a 1 second transition between the whole 612 photos/clips.ĭo I need to specify start and end points? If so, how do I do that? I've tried ticking the boxes but I don't know what to do after doing that, if indeed that's what I need to do. These photos are interspersed with video clips (where I only want a 1 second transition between each clip) but I want to put a 2'30" transition length between the photos. I'm about to throw my laptop out the window because I just CANNOT work out how to change the transition length in a run of photos. I've just watched your excellent video but it doesn't address my 'problem'.
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